ABSTRACT

In recent years, the need for effective performance appraisal in an organisation has become more imperative. This is because performance appraisal is seen as important for both employees’ motivation and organisations’ success in the short, medium and long term. It assists organisation to measure performance, motivate employees and align organisational strategic activities to the strategic plans of the entity and get feedback needed to guide the planning efforts. The aim of this study is to investigate the reasons why organisations in Cambodia measure employees’ performance and the performance appraisal methods used to appraised employees. The study further investigates on employee’s reaction towards the methods used by their individual organisations. Data were collected through an interview and analysed with the help of Nvivo10. The findings of the study show that organisation in Cambodia has in place an appraisal system and the most common methods are critical incidence method, 360-degree feedback, performance test & observation method and self-rating method. The findings of the study further revealed that overall the employees are happy with the appraisal method, but there is still some work to be done in improving the system and making it more successful and rewarding.

Keywords: Employee performance; Performance appraisal; Performance appraisal methods.