Difficult Conversations (HBR 20-Minute Manager Series)

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Harvard Business Review 9781633690783 Harvard Business Review Press 2016

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You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive--not combative. Difficult Conversations walks you through:

 

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