Empowered delivers insight into one of the most underused opportunities for major marketerst︣apping the army of employees and brand fans who put personal faces on corporate giants. As in Groundswell, Empowered serves up practical and tactical advice for making it happen, placing it in the all-too-rare category of business books that don't just tell you what to do but also offer a framework for how to do it."A︣bbey Klaassen Executive Editor, Advertising Age" ""When Josh talks, big companies listen.