Happy About Customer Service?: Creating a Culture of Customer Service Excellence

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Ken Welsh 978-1600050930 Happy About 2008

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What you will get out of Happy About Customer Service?:

  • A practical step by step approach to achieving Customer Service Excellence
  • An understanding of the power of Word of mouth - both positive and negative
  • The skill set to establish a Customer Service Culture beyond your wildest expectations, and more importantly beyond your Customer's expectations
  • An insight into the 3 Prompts - 3 questions that will change the way that you deal with everyone in your life (Customers, family, friends, employees..)
  • Simple approach to helping Customers evolve from strangers to your most loyal Customers

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