With Everyday Emotional Intelligence, you'll learn how to:

• Recognize your own EQ strengths and weaknesses
• Regulate your emotions in tough situations
• Manage difficult people
• Build the social awareness of your team
• Motivate yourself through ups and downs
• Write forceful emails people won't misinterpret
• Make better, less emotionally biased decisions
• Help an employee develop emotional intelligence
• Handle specific situations like crying at work and tense communications across different cultures