Simply Better: Winning and Keeping Customers by Delivering What Matters Most

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Patrick Barwise 978-0875843988 Harvard Business School Press 2004

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"Simply Better is a back-to-basics manifesto for today's businesses. Barwise and Meehan argue that successful differentiation lies not in unique selling propositions, but in generic category benefits, such as good service, on-time delivery, and quality products, that any company can provide.

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