The Gold Standard: Giving Your Customers What They Didn't Know They Wanted

(0 User reviews)   44
Colin Cowie 978-1400224005 HarperCollins Leadership 2021

For read a book, Please sign into your account.

login

In this book, you will:

  • Learn how to formulate your own vision, mission statements, and guiding principles, and effectively communicate them to your team.
  • Learn how you can align your vision with your essential mission statement.
  • Discover the core values, including service and accountability, that fuel Colin’s customer-care ethos, and how you can apply those values to your own business.
  • Have a renewed understanding of how vitally important it is that you take good care of the people who work for you so they, in turn, can care for your customers.
  • Become armed to inspire and empower your team.
  • Be guided to create your own “bible” of scripts, protocols, and procedures that will streamline customer-care situations while making every customer feel like their individual desires are being taken care of.
  • Learn how to use every complaint as an opportunity, as well as why you should be more afraid of a client who doesn’t complain when something goes wrong versus one who does.

There are no reviews for this eBook.

0
0 out of 5 (0 User reviews )

Add a Review

Your Rating *
There are no comments for this eBook.
You must log in to post a comment.
Log in

Related eBooks