The Intention Economy: When Customers Take Charge
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68
978-1422158524
Harvard Business Review Press,
2012
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While marketers look for more ways to get personal with customers, including new tricks with "big data:, customers are about to get personal in their own ways, with their own tools. Soon consumers will be able to: Control the flow and use pf personal data, build their own loyalty programs, dictate their own terms of service, tell whole markets what they want, how they want it, where and when they should be able to get it, and how much it should cost. And they will do all of this outside of any one vendor's silo. This new landscape we're entering is what Doc Searls calls the Intention Economy--one in which demand will drive supply far more directly, efficiently, and compellingly than ever before. In this book he describes an economy driven by consumer intent, where vendors must respond to the actual intent, where vendors must respond to the actual intentions of customers instead of vying for the attention of many.
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