The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary

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Joseph Michelli 978-0071477840 McGraw Hil 2006

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Filled with real-life insider stories, eye-opening anecdotes, and solid step-by-step strategies, this fascinating book takes you deep inside one of the most talked-about companies in the world today. For anyone who wants to learn from the best-and be the best-The Starbucks Experience is a rich, heady brew of unforgettable user-friendly ideas.

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